As a first time buyer who has heard and read bad experiences with PIs, naturally we were more inclined to get our first car from authorised dealers.
We visited a few Japanese ADs and as AML was just around the corner, we also went in to have a look. We got to know a few salesmen from some of the outlets there. And just when we were about to call it a day, we saw a very cute car, Daihatsu Canbus. Patrick Goh who happened to be outside saw that we were looking at the car and approached us.
Unlike a few salesmen we met, he was very polite, not aggressive and yet attentive. My wife and I found him to be jovial and smiley, a nice person to deal with.
Patrick Goh followed up the next day and offered a test drive and we did test drive Daihatsu Canbus. We did not like it and decided to get Honda Jazz from the AD.
When he found out that we have decided on Honda Jazz, he offered us a Honda Fit Facelift with a good price. He assured us that CarTimes is a reputable company with its own workshops. We were impressed by his pride on his company. I think the Company has the right culture to have its staff being proud of it.
But the best part of the car-buying experience is actually after we decided to buy from CarTimes. Patrick’s way of doing things was very methodical, professional and approachable. He explained things in details and would answer our questions well. He walked us through the whole process smoothly.
While the deal was to have the car delivered at the end of May, due to some needs, I requested it to be ready by a few days. Patrick also made it happen. And when we requested for the handover of car to be early in the morning, Patrick also got the car ready by 9.30am. Patrick ran through every details about the car, functions etc and make sure we understand.
It has been a very pleasant and reassuring experience dealing with Patrick, especially with horror stories about buying from PIs. He understood our fear and concerns.
I would recommend anyone who would like to buy a car to contact Patrick first. You will find a friendly jovial yet mature, attentive, informative and professional person in him.