Auto-Rent FAQs

General Enquiries:

We are located at Automobile Megamart, 61 Ubi Ave 2, #03-15, Singapore 408898

We are open from Monday to Friday, 9am - 6pm (excluding public holidays)

Age: Between 22 and 65 years old
License: At least 2 years of driving experience with a valid Singapore Class 3/3A Driving License

Kindly contact our office at 6743 0456 to enquire for more details.

Yes definitely! All our cars can be used on any ride-hailing platform for private hire usage.

Yes, you can use any of our cars for personal usage. However, do note that most of our vehicles are under Z10/11 for private hire usage (with private hire decal). You are not allowed to remove the decal unless your vehicle has been converted under R10/11 with a chargeable amount of $100/per conversion fee for any removal of the private hire decal.

Yes, we do corporate leasing as well. You can rent the car under the company’s name on both long term or short term basis, all you need is to provide us with your Company’s ACRA.

Collection & returning of vehicles only at Automobile Megamart, 61 Ubi Ave 2, #03-15, Singapore 408898
For collection: 12pm
For return: Before 12pm

Yes, you are allowed to drive into West Malaysia. However, do take note of the followings when you are driving in Malaysia:

- Insurance excess in Malaysia will be doubled
- In the event of Vehicle breakdown or Tyre punctured in Malaysia, towing fee from Malaysia to Singapore Immigration and any Malaysia Levy surcharge payable will be borne by you

Yes, it is available at the cost of S$80 per trip.


Before collection:

Kindly call us at 6743 0456 during our operating hours to enquire.
Alternatively, you may contact our sales representative at 8282 4097 for immediate response or hop on to our Facebook page at https://www.facebook.com/CarTimesAutoRent/ and have a chat with us!
Or see our available cars at Our fleet.

Deposit amount varies from $500 - $1,500 depending on the make, age and/or model of the vehicle.

All our vehicles are based on a first come first serve basis. After you have arranged for a confirmed vehicle with our sales representative, we will collect a partial/full deposit from you. If you have made a partial deposit, we will collect the remaining deposit balance on collection day.

Unfortunately, your deposit will be forfeited as it will not be fair for other interested takers who are looking at the unit.

Our Comprehensive Insurance Coverage includes both third-party liability and own vehicle damage.
Insurance Excess (Before GST)
Within Singapore: S$1,500 (Third-Party) / S$2,000 (Own Damage)
Within Malaysia: Double excess

Yes, you can add up to 2 additional drivers (no additional charge). You can add your relief driver here.

Kindly contact our sales representative at 8282 4097 directly for more details!

We accept CASH & NETS payment at Automobile Megamart, 61 Ubi Ave 2, #03-15, Singapore 408898. For iBanking/ATM transfer, you will need to take a screenshot of the payment receipt and send to us via Whatsapp.

Yes, all our rates quoted are nett & inclusive of 7% GST.

The weekly/monthly rates include:
- Full Comprehensive Insurance Coverage
- Servicing & Mechanical Maintenance
- Unlimited Mileage
- Road Tax
- 24-hrs Roadside Assistance
- West Malaysia Coverage
- 2-Additional Drivers

If you are suspended/banned by a ride-hailing company, it is your responsibility to appeal with the ride-hailing company directly.

If the vehicle is not in good condition on the collection day, you have the right to reject collecting the car. We will try our best to rectify the issue or find a suitable replacement car for you. Otherwise, we will make a full refund of the deposit to you.

If you have previously placed a partial deposit to reserve a unit with us, kindly bring along the following documents on collection day:
- NRIC
- Valid Singapore Class 3/3A Driving License
- PDVL/TDVL (if applicable)
- Remaining deposit balance (if applicable)


After collection:

You might have to make a trip down to the ride-hailing office to process with the registration.

You can extend your contract here 2 weeks before your contract period ends.

Kindly fill up the vehicle exchange form here and we will get back to you once we are able to fulfill your request.

Kindly contact us at 9180 3571 immediately to advice for quotation on the repair costs.
Do note that repair can only be done at our preferred workshop. For the cost of repair, you will need to settle with the designated workshop directly and downtime will not be pro-rated.


Returning vehicle:

Kindly complete and submit the vehicle return form here.
Do note that you are required to inform us 14 days in advance before you return your vehicle or your return may be rejected.

Upon returning of your vehicle, do inform us your bank account number and we will refund to you your deposit on the following Thursday via bank transfer. Alternatively, you can choose to offset your current week’s rental or pay for the damages from your deposit and we will refund back to you the remaining balance.

You can make the payment via an AXS machine by keying in your vehicle number. For any fine(s) issued by LTA/TP during your contract period, we will submit your particulars to LTA and LTA will issue a letter to you for the offense which you have committed.

The hirer has to refill the petrol to the same level when the car was collected.


Payments:

You can pay for your weekly / monthly payment via ONLINE BANKING, ATM TRANSFER or CORPORATE PAYNOW. Click here for our step by step guide to make your rental payment.

Weekly billing cycle will be from Saturday - Friday (both days inclusive). The cut-off day for payment will be on every Friday by 2359 hours.

Late charge of S$50 per week will be levied for every week’s late rental payment.

If you are unable to clear your outstanding insurance excess amount in one lump sum, do work out on a reasonable time frame agreeable between you and CarTimes Auto-Rent and make timely payment accordingly.


Emergency Assistance:

In the event of vehicle break-down (in Singapore), kindly contact us at 9180 3571 for assistance.
If your vehicle is unable to be driven, kindly contact our 24-hours towing hotline (8858 5111) to arrange for a towing service.

Change to your spare tyre or use the repair kit to patch up the tyre and have the original tyre replaced at our tyre workshop. If changing of spare tyre or using of repair kit is unsuccessful, you will need to call for towing. Do note that all cost related to the punctured tyres will be at your own cost.

AL Tyres (9am to 6pm)
150C Paya Lebar Road,
Singapore 409052

We have 2 in-house workshops under CarTimes Autolution:
Bartley Biz Centre
13 Kakit Bukit Road 4, #03-30
Singapore (417807)
Tel: 6702 4282

AutoCity
Blk 160 Sin Ming Drive, #02-04
Singapore (575722)
Tel: 6471 5111

If your vehicle is in the workshop for more than 4 hours (for normal servicing & maintenance), we will provide you with a replacement car (subjected to availability). Otherwise, we will pro-rate your rental accordingly.

Inform us and proceed to make a accident report at our Sin Ming workshop. Do note that generally no downtime reimbursement will be given during the repair.

Windscreen excess: S$100 (exclusive of 7% GST) per replacement
Private Hire Decal: S$20 (if any)

Click here for the procedures in the event of an accident.

Ensure that your cash card is in proper working condition. If it still doesn’t work, bring your vehicle to STA for inspection and get it replaced if necessary. If a new IU is required, please make payment and send us the original proof of payment together with the new IU serial number. You shall deduct from your current week’s rental accordingly.

- Make a police report
- Contact us at 9180 3571 to check if any spare key is available
- Otherwise, call for a towing for your car to be sent to the workshop (24-hours towing hotline: 8858 5111 )

Do note that the cost for replacement of locks, towing, and service charges will be borne by you. No downtime reimbursement will be given during the replacement process.