EXISTING HIRERS

Online Support for all your Driving Needs:

VEHICLE EXCHANGE
ADDITIONAL DRIVERS
EXTEND CONTRACT
PAYMENT

Exchange Vehicle

NOTE:
  • Vehicle models are subjected to availability
  • Rental agreement contract will restart on the day of the new vehicle collection
  • An additional top up for the remaining deposit is required should there be an increase in the deposit amount for your new vehicle
  • Upon submission of the vehicle exchange form, we will get back to you within 3 working days with more details

ADDITIONAL DRIVERS

  • Main Hirer
  • Guest/Additional Hirer
  • Declaration

Main Hirer Details

NOTE:
  • Additional drivers must be between 22 – 65 years old, with at least 2 years of driving experience
  • Additional drivers: Allowed to be used for personal/private hire usage
  • All Main Hirers are allowed to add up to 2 additional drivers at an additional $10/per week per driver
  • All applications are processed by the next working day
  • Only Singaporeans / PR applicants allowed

EXTEND CONTRACT

- Submit your request for extension 2 weeks in advance for higher approval rates.
- A WhatsApp confirmation will be sent to you in 3 working days, if your extension application is approved.
- Rental Discount may be offered to hirers on extension. Please check with our AutoRent Team for more information.

Account Number: 0039520905
Bank: DBS Current Account
Account Name: CarTimes Auto-Rent Pte Ltd

Step by step guide (Online Banking):

- Log in to your online banking app
- Click on transfer funds
- Key in One Time Password (OTP)
- Select “Singapore”
- Select “Accounts Number”

If it is your first time transferring, you will need to “Add Payee”:
- Select “Add Payee”
- Enter the following accounts details:

Payee’s name (CarTimes Auto-Rent Pte Ltd))
Bank (DBS Current Account)
Account number (0039520905)
Your Initials (Your name)

- Add and submit new payee
- Follow the steps and key in the 6-digit code to authorize the transaction

If you have already added us as payee or have done the above, please proceed to the following steps:
- Select the account you want to transfer from (Your account)
- Select the account you want to transfer to (CarTimes Auto-Rent)
- Select “Money will be deposited via FAST immediately”
- Select “Transfer Now”
- Select “Other” under Purpose
- Key in your car plate number under “Payment Description”
- Key in Rental Amount to transfer
- Slide green button to Submit
- Take a screenshot of the payment details

Account Number: 0039520905
Bank: DBS Current Account
Account Name: CarTimes Auto-Rent Pte Ltd

Step by step guide (ATM Transfer):

- Log in with your ATM card and password at your bank’s ATM
- Select “Transfer funds”
- Select “FAST Transfer”
- Select the Account your want to transfer from
- Select the Bank you want to transfer to (DBS Bank)
- Key in the Account number
- Key in the rental amount to transfer
- Confirm

UEN Number: 201633634W
Account Name: CarTimes Auto-Rent Pte Ltd

Step by step guide (OCBC Bank App):

- Log in to your banking app
- Click on transfer funds
- Key in One Time Password (OTP)
- Select “Singapore”
- Select “Unique entity no. (UEN)”
- Key in UEN number (201633634W), note that W must be in capital letter
- Select “Purpose code”
- Key in your car plate number under “Description”
- Key in rental amount and slide green button to submit
- Take a screenshot of the payment details

Step by step guide (via PayNow QR Code):

- Log in to your banking app
- Under PayNow function, select Scan QR Code
- Scan the Code
- Key in rental amount
- Key in your vehicle number under “Transaction Reference/Description”
- Select Pay
- Take a screenshot of the payment details

RETURN VEHICLE
ACCIDENTS
APPEALS

RETURN VEHICLE

NOTE:
  • A notice period of 14 days is requried
  • All outstanding rental or monies due has to be cleared upon returning of vehide
  • Ensure that the vehicle petrol has been refilled to its original level as when you have collected
  • Ensure that all damages hav been duly repaired before returning

Vehicle to be returned to:
73 Mackenzie Road Lot 3 & 4 (Level, 2, 228729)

What to do in an event of an accident?

  • Don’t move the vehicles

    Avoid moving the vehicles involved in the accident prior to gathering the facts (including photographing the scene & damages)

  • Call the rental company for advice

    In the event of an accident, be it major or minor, call us at 9180 3571 immediately.

  • Check for injury

    Check if there are any injuries among all parties. Should anyone require medical attention, call the ambulance and police immediately.

  • Gather the facts

    If no one is seriously injured, exchange the following information with all parties involved (Including any witnesses, if any):

    - Name
    - NRIC/Passport Number
    - Contact details
    - Address
    - Insurer
    - Vehicle license plate number

    Also, take pictures of the following:

    - Accident scene
    - Damages to the vehicles involved
  • Bring your damaged vehicle to our workshop and report the accident

    If we are claiming for the damages, you must report the accident at our workshop within 24 hours or by the next working day.

    CarTimes Autolution Workshop

    AutoCity, Blk 160, Sin Ming Drive, #02-04, Singapore 575722
    (Monday to Saturday 9am to 5pm)
    Workshop number : 6471 5111
    24 hours towing : 8858 5111

  • How do I make own damage claims?

    - For own damages claims, we will proceed to do an “Own Damage” claim for you as the repair costs will be high. For such cases, you will be liable for the “Own Damage” excess of up to S$2,000 (exclusive of 7% GST)

    - In the event of a third party claim by the other party, you will need to bear the insurance excess of S$1,500 (exclusive of 7% GST)

  • How do I make a third party claim?

    - Proceed to our in-house workshop at Sin Ming Autocity with all the necessary facts, documents (including photographing the scene & damages) and information of all parties involved (including any witnesses). At any point of time if you are unclear, please do call us at 9180 3571 immediately.

  • What should I do if I met an accident in Malaysia?

    1. Refer to point 1 – 4 on previous tab and follow the same procedures.
    2. Take clear photographs of the following documents of all vehicles involved and ensure vehicle number stated in the documents are correct:
    - Identification card
    - Driving license (Front and back)
    - Certificate of Insurance
    - Road Tax
    3. Proceed to file a police report at the nearest Malaysia Police Station.
    4. Call for a tow-truck to tow your car back to Singapore Immigration. Please note that you are liable for the towing charges from Malaysia to Singapore Immigration and any Malaysia Levy surcharge payable will be borne by you.
  • Can I repair accident damages privately on my own if the damages are minor?

    For Minor Damages
    Kindly contact us at 9180 3571 immediately to advice for quotation on the repair costs. Do note that repair can only be done at our preferred workshop. For the cost of repair, you will need to settle with the designated workshop directly and downtime will not be pro-rated.
    Click here to download our private settlement form.

APPEALS

EARLY TERMINATION

1) We reserve the right to reject/approve all appeals on a case by case basis ONLY.
2) If you are appealing, you must submit sufficient documentary proof to support your explanation.
3) All submitted documentary proof will be evaluated against evidence gathered for the appeal.

LATE FEE WAIVER

1) Majority of appeals are rejected. Submit an appeal only if you are sure that there was an error administered.
2) More than 9 out of 10 drivers settle their payment promptly.
3) If you are appealing, you must submit sufficient documentary proof to support your explanation.
4) All submitted documentary proof will be evaluated against evidence gathered for the appeal.

THANK YOU FOR YOUR ENQUIRY

One of our representatives will be in contact with you shortly.

If you require further information please contact us at:

Tel: (65) 6746 0456 Operating Hours: Mon - Fri: 9:00am to 6:00pm

It’s always a better journey with CarTimes. Learn more >

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(65) 8686 5111
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(65) 8858-5111

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